Data Systems Coordinator Apprenticeship – Job Description

Join us at Thomas Pocklington Trust

Thomas Pocklington Trust is a leading advocate of equality for blind and partially sighted people. We are a charitable organisation primarily staffed by people who are blind or partially sighted and we have a dedicated membership of over 200 volunteers who have lived experience of sight loss.

Our values


  • Making a difference: The lives of blind and partially sighted people are better because of what we do.


  • Working in partnership: We work collaboratively together and with all our partners and stakeholders.


  • Respect: We treat people the way we would like to be treated.


  • Quality: We set clear goals and high standards and work efficiently and effectively to achieve them.


  • Participation: We place the participation of blind and partially sighted people at the heart of everything we do.


Thomas Pocklington Trust aims to be a fulfilling and enjoyable place to work; we know this enthusiasm plays a key role in delivering high quality services to our service users, we also recognise the crucial role each and every one of us plays in helping to achieve our goals.


Job Description

Role:                           Data Systems Coordinator (Apprentice)

Department:             Partnerships                  

Reporting To:           Data Systems Manager                          

Location:                   Home based                                              

Contract Type:         Fixed Term for 18 months – Full time (36 hours per week)

Salary:                        Based on Living Wage Foundation rates,


Role Overview                                                                                 

The Partnerships Team at Thomas Pocklington Trust (TPT)

We work in partnership with our internal teams and other organisations who are building a more inclusive, creative and sustainable society for and with blind and partially sighted people.

We specifically oversee the provision of grant funding and practical support to relevant sector partners and aim to increase awareness of TPT’s role and focus in being an effective funder, enabling these partnerships to help others to achieve their ambitions and improve positive outcomes for blind and partially sighted people. We are responsible for monitoring the impact of our funding and for providing support on impact and evaluation to the teams we support and the partners we fund. We also provide support on project management, CRM system development to both internal and external partners.        


Apprenticeship Qualification:

As part of this role you will be enrolled on Level 3 Salesforce Administrator Apprenticeship. You will be given the appropriate time and support to complete the qualification.

The duties in the job role align to the level 3 Salesforce Administrator Qualification.


Purpose of Job:

To support the organisation’s implementation, delivery and day to day maintenance of the chosen CRM (Salesforce) and supporting systems.

Main Duties:

  • To attend and participate in all coaching, training and associated events to complete the level 3 Salesforce Administrator. This includes keeping accurate and up-to-date learning logs and all other associated paperwork.
  • To help the Impact and Evaluation Manager to scope out business requirements
  • To work closely with the Data Systems Manager in designing and developing appropriate and robust solutions
  • To work with colleagues to improve adoption of the CRM through training and sharing of good practice, tips and tricks
  • To carry out admin tasks such as account creation, permission allocation and support the process of data cleansing and data quality assurance.
  • Create and maintain Form Assembly forms and surveys
  • Manage the team mailbox and ticket management process and escalate issues as they arise
  • Be accountable for ensuring the charity’s operations are safe and that they meet health and safety and safeguarding good practice.
  • To work in accordance with the charity’s values demonstrating high professional standards; leading by example in all internal and external working.
  • To undertake other duties as may be required to meet the needs of the charity.
  • The successful applicant must be able to work from home and be set up to work from home in accordance with our homeworking policy.


Special Requirements:

  • To attend staff meetings at The Hub as required.
  • You should be comfortable working in an environment with guide dogs. Below are 2 links which explain in more detail what to expect when working in an environment with guide dogs.

Respect the Harness: Guide Dog Etiquette (

Guide Dog Etiquette and Interaction Tips – Guide Dogs Victoria

  • The successful applicant must be able to work from home and be set up to work from home in accordance with our homeworking policy.



It is a requirement of all staff that they:

  • Work in support of the values of Pocklington. These promote respect of blind and partially sighted people, recognising their skills and entitlement to choice, dignity and independence.
  • Positively work in support of the principles outlined in the Equality & Diversity Policy.
  • Assist in maintaining a safe working environment by attending training in basic and specialist health and safety requirements as necessary, both on appointment and as changes in duties and techniques demand and to follow the requirements of the Health and Safety at Work Policy and any local codes of safe working practices.
  • Comply with the requirements of HR policies and procedures.



Person Specification

A = Application Form

T/P = Test or Presentation

I = Interview

Criteria Standard Essential / Desirable Measured by:
Work Experience


Able to us Microsoft office Essential A/I
Experience of the sight loss sector Desirable A/I
Experience of using a CRM Desirable A/I
Experience of using Salesforce Desirable A/I
Experience of software development Desirable A/I
Experience of various different Accessible Technology solutions and related techniques Desirable A/I
Knowledge & Qualifications
  a good standard of education including English and Maths at GCSE – grade A-C (as part of the enrolment on to the apprenticeship qualification we will need to see your exam certificates). Essential A/I
  Ability to work as part of a team Essential A/I
Good communication skills – able to communicate verbally and in writing Essential A/I
  Competent user of Microsoft office Essential A/I
  Able to balance work and study Essential I
  Able to prioritise Essential I
  A pro-active, resourceful and solutions-focused approach to work Essential A/I
  Willingness to learn new skills Essential A/I
  Willingness to learn new technologies Essential A/I


Then, if this sounds like the opportunity for you, please complete both the application formand the equal opportunities monitoring formand send these completed documents to:

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