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Date posted: 6th July 2023
Rail operating companies have announced plans to close 974 ticket offices across England. A public consultation has been launched and closes on Friday 1 September. Take action now to stop these plans.
Without specific measures to protect independent travel of blind people, these closures will add another barrier to an already inaccessible rail network.
Depending on where you live, and the rail operator(s) you use, you will need to send your letter to different email addresses.
If you live in London, address your letter of objection the following email addresses (it is up to you which one(s) you use!)
Avanti West Coast: AWC.Consultation@Londontravelwatch.org.uk
Chiltern Rail: Chiltern.Consultation@Londontravelwatch.org.uk
Greater Anglia: GA.Consultation@Londontravelwatch.org.uk
Great Northern/Thameslink: GNTL.Consultation@Londontravelwatch.org.uk
Great Western Railway: GWR.Consultation@Londontravelwatch.org.uk
London Northwestern Railway: LNR.Consultation@Londontravelwatch.org.uk
Southeastern Rail: Southeastern.Consultation@Londontravelwatch.org.uk
Southern Rail: Southern.Consultation@Londontravelwatch.org.uk
SWR (South West Rail): SWR.Consultation@Londontravelwatch.org.uk
If you live outside of London, address your letter of objection to the following email addresses (it is up to you which one(s) you use!)
Avanti West Coast: ticketoffice.Avanti@transportfocus.org.uk
Chiltern Rail: ticketoffice.Chiltern@transportfocus.org.uk
East Midlands Railway: ticketoffice.EMR@transportfocus.org.uk
Govia Thameslink Railway: ticketoffice.GTR@transportfocus.org.uk
Greater Anglia: ticketoffice.GA@transportfocus.org.uk
Great Western Railway: ticketoffice.GWR@transportfocus.org.uk
LNER (London North Eastern Rail): ticketoffice.LNER@transportfocus.org.uk
Northern Rail: ticketoffice.Northern@transportfocus.org.uk
Southeastern Rail: ticketoffice.Southeastern@transportfocus.org.uk
SWR (South West Rail): ticketoffice.SWR@transportfocus.org.uk
TransPennine Express: ticketoffice.TPE@transportfocus.org.uk
West Midlands Trains: ticketoffice.WMT@transportfocus.org.uk
If you need assistance to provide your feedback, then you can contact Transport Focus at: 0300 123 2350.
You can find more information about the consultation and who to send your response to on the Transport Focus website: https://www.transportfocus.org.uk/train-station-ticket-office-consultation/
Or the London TravelWatch website: https://www.londontravelwatch.org.uk/ticket-offices-have-your-say/